Customer Service


Shipping & Freight

Shipment:
Scorpion will ship by ground freight via the most efficient common carrier, unless other arrangements are made in advance.
We will ship by the most reasonable means according to size and weight of your order. Deliveries by common carrier are
F.O.B. shipping point. We assume no responsibility beyond delivery to carrier in good order and are not responsible for
loss, damage or delay occurring thereafter.

Freight Allowance:
Free freight for the continental US (excludes Hawaii and Alaska) will be extended for shippable orders over $300.00. Drop
Ships will be charged additional freight, plus sales tax if shipped to a customer in the state of California.

Returns
Product returns will not be accepted without a Return Authorization Number. Products must be shipped to the Scorpion
Sports, Inc. CA Warehouse. All return freight costs are to be paid by the dealer. Products returned for credit must be in the
original undamaged packaging and in new, resalable condition. The standard returns/restocking charge is 10%. Failure to
comply can result in a 20% restocking fee.
Payment
Payment Terms: CREDIT/DEBIT CARD, COD OR NET
All orders are to be paid for by credit/debit card, COD, or on NET (Open) Account if the dealer has requested NET terms.
Dealers desiring an open account must complete a credit application. Normal approval time for credit applications is 10
days. All NET (Open) Account Invoices are due by the 10th of the following month in Santa Fe Springs, CA. Interest will
be charged on past due balances at a rate not to exceed the applicable state rate or 1.5% per month, whichever is less.
Discontinued and closeout merchandise cannot be returned; however, these products are still covered by warranty, as
long as it is purchased within the product’s stated warranty period, and under Scorpion Sports’ discretion.
Pricing
Manufacturer’s suggested retail is in our catalog and price list. Scorpion Sports, Inc. will make every effort to limit price
changes and to notify dealers in advance. Scorpion Sports, Inc. does reserve the right to modify prices without notice.
Dealers remain free to establish their own in store sale prices for Scorpion Sports, Inc. products as outlined in our MAP
policy. Stocking Dealer pricing is determined by minimum purchase amount of $5,000 over the last 12 months.
Warranty Policy

Scorpion Sports, Inc. products are warranted to consumers against defects in materials and workmanship for a period
of 1-5 years (depending upon the product) from the original purchase date. The warranty is limited to the repair or
replacement of the product, as determined by Scorpion Sports, Inc. Normal wear and tear is not covered by this warranty.
Please obtain a Return Authorization number from Scorpion Sports, Inc. Customer Service before shipping the product to
Scorpion Sports, Inc. for inspection, freight to be paid by the dealer or consumer.

This warranty is expressly in lieu of all other warranties, and implied warranties, of merchant ability or fitness for a
particular purpose. Scorpion Sports, Inc. shall not be liable for any incidental or consequential damages.

All warranties are void if product is abused, crash damaged, modified or improperly used.

Scorpion Sports, Inc. reserves the right to refuse doing business with or cease selling products to any dealer for any
reason or no reason.

Manufacturer’s suggested retail prices and product specifications are subject to change without notice.

This agreement supersedes and replaces any previously signed agreement. Scorpion Sports Inc. reserves the right to
change this agreement at any time (including by amending any of its terms, adding new terms, and deleting or modifying
existing terms) with at least 15 days prior written notice.

Scorpion Sports, Inc. sales personnel have no authority to modify or create exceptions to these policies. All
questions regarding the interpretation of these policies should be directed to Scorpion Sports, Inc. (888) 672-6774.

Warranty and Technical Support Services:
Toll Free: (888) 672-6774 –– helpdesk@scorpionusa.com

Contact Us:
Scorpion Sports, Inc.
10425 Slusher Dr.
Santa Fe Springs, CA 90670
Toll Free: (888) 672-6774 –– Phone: (562) 320-6400 –– Fax: (562) 320-6401
www.scorpionusa.com –– orders@scorpionusa.com